About us
A cleaning company built on familiar faces
FreshNest Cleaning started in 2023 with one conviction: people relax when they know exactly who is walking into their home and exactly what it will cost.
Our story
From serviced apartments to your front door
Founder Sarah Lim spent eight years running housekeeping for serviced apartments in Kuala Lumpur, where every room had to pass the same inspection no matter who cleaned it. When she moved home to Petaling Jaya, she could not find that consistency for her own house.
Agencies kept sending a different stranger each week, quotes changed after every visit, and nobody took responsibility when something was missed. So in 2023 she started FreshNest with two teammates from her old crew.
Three years on, thirty five cleaners work in fixed teams of two, each with their own regular clients across the Klang Valley. The checklist Sarah wrote in her apartment days still travels to every job.
What we insist on
Three habits separate a cleaning company you tolerate from one you keep for years. These are ours.
People we would welcome into our own homes
Every applicant sits a face-to-face interview, passes a background check and completes two weeks of paid training before they ever enter a client's home. Fewer than one in five make it through.
Everything needed, carried in one kit
Teams arrive with their own vacuums, mops, cloths colour-coded by room, and cleaning agents that are safe around children and pets. You supply nothing but the front door key.
Details a checklist keeps honest
Skirting boards, light switches, kettle handles, mirror edges. Our 62-point checklist is signed off at every visit, and it is the first thing we audit when feedback comes in.
See what a FreshNest clean feels like
First visits are priced the same flat way as every other, with no trial fees and no lock-in contracts.